SnapApp Privacy Policy

Last Updated June 5, 2013

Your privacy is important to SnapApp LLC (SnapApp). This Privacy Policy applies to the SnapApp website and software platform. Information collection, use and protection of personally identifiable information, including but not limited to name, gender, postal address, email address, phone, and birthdate ("PII") and the choices you have concerning PII are described in this policy. By using the SnapApp website and software platform you consent to the practices described in this policy. SnapApp is located at 85 Main Street, Suite 200, Watertown, MA 02472.

Via our software platform, SnapApp provides technology and services to our customers that enable them to engage with end users through the creation and deployment of Applications. If we collect information (including PII) through our Applications on behalf of a customer, we may store and process that information for the customer. SnapApp has no direct relationship with the individuals whose data it processes in this way and this Privacy Policy does not apply to the collection of information through our Applications on behalf of customers. To learn how a SnapApp customer (the data controller) uses the information it collects in this way, please see its privacy policy. To access data controlled by our customers please contact them directly.

We regularly review our compliance with this Policy. SnapApp may edit this Policy from time to time and in the event the policy is revised we will notify you of any significant change. Please direct any questions or concerns regarding this Policy via email to theprivacygroup@snapapp.com.



I. Collected Information

Registration Information: Registration is required to create SnapApp applications or purchase the SnapApp service. You will be asked for PII as part of the registration process. SnapApp requires that account holders be eighteen (18) years of age or older.

Marketing Information: In addition we collect information at our site and through SnapApp Applications that we use for marketing to current and prospective customers. Additional information collected through our use of SnapApp Applications may include responses to questions.

Payment Information: Credit Card and direct debit payments for SnapApp are processed through a third party payment processing provider. SnapApp does not store your personal Credit Card information. For payments requiring an invoice rather than credit card or direct debit, SnapApp will store non-personal billing information, such as name and billing address.

Other Information: In addition to PII, additional information may be collected, such as system information, browser type (e.g., Netscape, Internet Explorer, Firefox), IP address, the type of operating system you are using (e.g., Windows or Mac OS), what version of Adobe Flash you are using (e.g., Flash 9.0), CPU type (e.g. Pentium), your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access), information about your geographic location, and the domain name of your Internet service provider. We also track some of the pages that you visit on our Website through the use of pixel tags (also called clear gifs). In addition, SnapApp uses third-party service provider partners to employ anonymous cookies for analytical, accounting and data integrity purposes.

Other sources: We may receive information about you from other sources, including publicly available information or information available from third party sources, such as updated delivery and address information from our carriers or third parties, and add it to our account and marketing database information, generally for updating purposes. We may also obtain information about you through optional co-registration and/or advertisements on sites operated by third parties.

Cookies: Cookies are pieces of data stored in the browser's memory or written to the user's hard drive that provide the ability to recall information across user sessions. This also enables tracking of various user actions and helps customize the display of site content. Most web browsers are automatically set to accept cookies. SnapApp sites will not work correctly if cookies are disabled, and some functionality may be completely unavailable. You may reset your browser to notify you when you receive a cookie or to reject cookies generally. The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, and how to disable cookies altogether.

Other website related Information: Our Site includes links to other Web sites whose privacy practices may differ from those of SnapApp. If you submit personal information to any of those sites, your information is governed by their privacy statements. We encourage you to carefully read the privacy statement of any Web site you visit. With your consent we may post your testimonial along with your name. Our Web site may offer publicly accessible message boards, blogs, and community forums. Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through SnapApp public message boards, blogs, or forums, this information may be collected and used by others.


II. Use of Collected Information

Marketing: By submitting PII to SnapApp you grant SnapApp the right to use that information for marketing purposes, such as contacting you about new features and promotions offered by SnapApp.

Your PII is also used in a variety of other ways, including:

  • Provisioning your use of the SnapApp software platform
  • Ensuring better presentation of site content to match demographic interests
  • Contacting you regarding your SnapApp account, and confirming your registration with SnapApp
  • Tracking your compliance with the SnapApp Master Service Agreement
  • Improving content and acquiring feedback

III. Information Sharing and Disclosure

We only share PII with other companies or individuals outside of SnapApp in the following limited circumstances:

Third Party Service-Providers: SnapApp may from time to time share email addresses and other PII with third parties to perform functions on our behalf, such as sending informational emails about our products and services, lookup and reference, data enhancement, suppression, and validation. In these cases, SnapApp uses only trusted partners who are prohibited from using your information except to provide services for and on behalf of SnapApp and are required to maintain the confidentiality of your information.

Protection of SnapApp and others: We reserve the right to access, use, preserve or disclose PII: as required by law, regulation, legal process or governmental request and when we believe that access, use, preservation or disclosure is necessary to protect our or our users' rights, property or safety and / or comply with a judicial proceeding, court order, legal process or governmental request served upon our company; enforce the terms and conditions of SnapApp, including investigation of potential violations; and to detect, prevent, or otherwise address fraud, security or technical issues.

Non-Personally Identifiable Information: We may share, publish or disseminate aggregated, non-personally identifiable information about our users, such as reports we publish about overall usage of SnapApp. This information may include demographics, usage, or characteristics of SnapApp participants as a group.

Merger/Acquisitions: If SnapApp becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, we will provide notice before PII is transferred and becomes subject to a different privacy policy.


IV. Access to Information and Preferences/Opt-Out

If your personally identifiable information changes, or if you no longer to desire our service, you may correct, update, request deletion on our site at http://manage.snapapp.com/user/profile or by emailing us at theprivacygroup@snapapp.com. If you request that your user information be deleted from our records, there may be a brief delay in our processing that request, while we verify that the request is valid and originates from you as opposed to an unauthorized third party. If you request that your information be deleted, we reserve the right to terminate and/or limit your access to the SnapApp website and services.

To the extent we use PII to email you about our products and services, our email practices are in compliance with the U.S. laws. We also provide you the opportunity to opt out of having your PII used for certain purposes, when we ask for this information. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication, or by emailing us at theprivacygroup@snapapp.com. We offer an opportunity to opt out of certain communications at http://info.snapapp.com/UnsubscribePage.html.

If you do opt out from receiving promotional communications from us, this does not prohibit us from sharing PII for non-marketing purposes listed above.


V. Security

No method of safeguarding information is 100% secure. SnapApp uses a variety of security technologies and procedures to help protect your PII from unauthorized access, use or disclosure. SnapApp secures the personally identifiable information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. When sensitive personal information is collected on our site and/or transmitted to other websites, it is protected through the use of encryption, such as the Secure Socket Layer (SSL) protocol.


VI. Children

SnapApp account holders must be 18 years of age. We employ commercially reasonable measures to prevent the creation of SnapApp accounts by minors under the age of 18, and to terminate accounts found to be in violation of this policy. SnapApp does not knowingly collect personal information from minors under the age of 13. If you are under the age of 13, please do not provide us with your personal information. If you have reason to believe that a child has provided us with their personal information, please contact us at theprivacygroup@snapapp.com and we will delete that information from our databases.

SnapApp is not responsible for information obtained from underage users who have provided false information regarding their age. However, in these instances, parents may contact SnapApp at theprivacygroup@snapapp.com and have his/her information removed.