trampoline-dodgeball

You Can Make A Difference!

Join Our Growing Team

Job Openings



IMG_3585.JPG

About Our Culture

We Put Our Customers First
Our customers are part of the Snapster family. Everything we do from the product to sales is about making them successful. They are our inspiration, and through our work, we hope to inspire them.

We Are One Team
We know the key to our success is creating a culture of unity. We work together, across departments, every day to share ideas openly, and learn from one another to build, market, sell, and support a great product that makes marketing better. It doesn't hurt that we hire great people.

We Are Open and Honest in Our Communication
Both physically, with our open-office environment, and psychologically, SnapApp believes in removing communication barriers so we're all on the same page.

We Aspire to Greatness
We never settle for less than our best effort and we work to inspire those we come in contact with to achieve greatness as well.

We Have Fun
From "Snappy Hour" and weekly company lunches to take-what-you-need PTO plan, we have fun! We take time to stop, relax, and have fun inside and outside of the office.

SnapApp Benefits

- Competitive salary and bonus plans
- Great people and an amazing company culture
- A great location in the heart of Copley with ample public transit access
- Take-what-you-need PTO policy
- Competitive benefits (medical, dental, sick leave, etc.)
- Company paid life Insurance, short term and long term disability and parental leave
- 401K and stock options
- Discounted gym membership
- Free snacks (both healthy and not)



jenga.jpg

current-openings

Check Out Our Open Roles

If you're collaborative, thrive in open workspaces, and enjoy working with talented people, SnapApp could be a good fit for you. Take a look at
our current opportunities below. If you don't see a role that fits today, send us your resume (jobs@snapapp.com).

Customer Success Support Specialist

Are you passionate about putting customers first?  SnapApp is continuing it’s growth and looking to bring on a talented Customer Support Specialist!  As a Support Specialist, you’ll work across our client base, fielding inquiries and dissolving hurdles to empower customers to create highly compelling interactive content. You’ll also manage bugs, questions, and product hangups in a methodical manner to continually help make SnapApp better. Because our platform is meant to be self-serve, the ideal candidate can successfully communicate to a non-technical audience, in addition being interested in taking their product curiosity to the next level.

Responsibilities:

  • Assist customers to troubleshoot SnapApp product questions, issues, and inquiries in a timely manner via email and/or phone.
  • Work with the Product team to manage bugs and escalated issues using appropriate systems and processes.
  • Allow no inquiry to go unaddressed; consistently communicate with customers until resolution.
  • Be available to field questions as customers connect SnapApp to their marketing automation software supported by our API integrations.
  • Periodically train new customers on the key features and functions of the SnapApp platform.
  • Encourage customers to leverage SnapApp’s Knowledge Base resources.
  • Record detailed resolution steps to assist with similar inquiries or Knowledge Base materials.
  • Communicate with assigned CSMs to help them manage their customers during troubleshooting.

Skills, Knowledge and Experience:

  • 1—2 years in a customer support/service environment, ideally SaaS.
  • Excellent written and verbal skills; ability to gauge when phone communication is more effective than email.
  • Passion for problem-solving and helping people in general.
  • Able to confidently tackle incoming support calls in a patient, positive manner.
  • Strong communication skills with the ability to explain resolution steps concisely and clearly.
  • Experience of online tools such as LinkedIn, Twitter, and Facebook, a must.
  • Knowledge of Marketing Automation Platforms (Eloqua, Marketo, etc.), a plus.
  • Bachelors degrees, a plus.
Title: Customer Success Support Specialist
 

Seeing a great fit?



Apply Now