CCAI | Using cloud functions in DF CX

In this course you'll learn how to create, deploy, secure, debug, and manage virtual agents (also known as Voice Bots or Chat Bots). Gone are the bots of the past which interpreted inquiries incorrectly or couldn't maintain context within a conversation. Google's Contact Center Artificial Intelligence (Contact Center AI) platform provides all the tools, services, and APIs you'll need to build your virtual agent so you can hold intelligent conversations with customers reaching out to you for assistance.